Thank you for buying from Viamaer. Below you will find how to return a product and how to file a complaint.
14 days
to return a product
No exchanges
return it and order again
2 years
to file a complaint
14 days
for our reply
1. Returns
Tell us
Send a statement of withdrawal within 14 days of receiving the parcel - by e-mail to [email protected] or by post. You can use the form below, but you do not have to.
Pack it
Pack the product so it cannot be damaged in transport.
Send it back
Send the product within 14 days of your statement to the address below. The cost of sending it back is yours.
Get your money back
We refund all payments, including delivery up to the cheapest option we offer, within 14 days of receiving your statement, using the same payment method.
Return address
Records Workshop Krystian Jurkiewicz
Trzeciakowskich
05-500 Chylice-Pólko
Good to know
- You may check the product the way you would in a shop. You are responsible for a decrease in its value caused by wearing or washing it.
- CDs in sealed packaging can only be returned if the seal has not been opened.
- We do not accept cash on delivery parcels.
- We may hold the refund until we receive the product or proof that it has been sent back.
2. Exchanges
We do not exchange products for a different size, colour or model.
If the size does not fit, return the product and place a new order.
This does not apply to complaints: if a product is faulty, you can ask us to repair it or replace it with the same, defect-free product.
3. Complaints
We are responsible for any lack of conformity of a product with the contract that becomes apparent within 2 years of delivery. Send your complaint by e-mail to [email protected] or by post to the address above.
Please include:
- your name, address, e-mail and phone number
- the order number
- a description of the problem, ideally with photos
- what you request: repair, replacement, a price reduction or withdrawal from the contract
- Proof of purchase helps, but is not required.
- We reply to every complaint within 14 days of receiving it.
- If we ask you to send the product, we cover the shipping cost.
Normal wear and tear and damage caused by improper use or washing contrary to the care label are not covered by a complaint.